Vaccine Pass FAQ


Updated Tuesday 7th December 2021

Following all government guidelines as of Friday December 3rd The Roxy will begin operating under the new Covid Protection Framework through the Traffic Light System

We will be implementing mandatory use of My Vaccine Pass to all customers of The Roxy, and entry will not be granted to anyone who does not have a valid Vaccine Pass. Presentation of the Vaccine Pass is required on arrival, and we reserve the right to verify the pass through the NZ Pass Verifier app and/or by asking for valid ID. People under the age of 12 years and 3 months are not required to show proof of vaccination.

At Green and Orange levels of the Covid Protection Framework, social distancing and mask wearing is not mandatory but remains encouraged. We ask that you consider wearing a mask while in the common areas such as queuing at box office, bathrooms, and while passing through our lobby. At Red level, 1m social distancing and mask are mandatory and alternative seat maps will be used in the cinema.

If you have purchased multiple tickets then please check in with all the guests to make sure all ticket holders have a Vaccine Pass or are under 12 years and 3 months of age. 

Please note the International Travel Pass does not work on the verifier app.

During Green & Orange levels we are not required to operate with social distancing, however we have allowed for a limited number of socially distanced seats set up in pairs only in the front seating section of Cinema 1 for those who prefer to distance. Cinema 2 does not have any distancing sorry. 

At Red Level social distancing is required and we will operate whole theatres as two seat booking options with 1m spacing. If you are booking for a single or three or more seats please note that the team will move the booking on the same row so you have a good safe gap between other bookings. If your booking is three or more then it will be seated together. All online bookings must pick up actual printed tickets on arrival.


You must sit in your assigned seat.

Please take advantage of the Government Contact tracing app to keep your own personal diary should the Health Department need to get in touch - QR codes are available at our front doors and throughout the building.

Please DO NOT come to the Roxy if you feel unwell or have been in contact with anyone who is unwell. Give us a call if you need a refund.

Online booking & cashless is best so please bring a contactless card. Sorry we no longer take telephone bookings.

We will continue to keep our beautiful theatres clean and sanitized with regular cleaning between sessions. Please be patient if cleaning is in progress when you arrive - the ushers will open the theatre doors as soon as they can.

Hand sanitizer is available at the entrance to each theatre.

Please take out your rubbish and place in bins and glassware onto the trolley outside and that way our ushers can focus on sanitising all the seats and tables between sessions.

If you would like to support us outside of coming into The Roxy we also have an Online Store that sells Roxy Vouchers, and we also have our Roxy OnDemand streaming platform to keep your movie intake where it needs to be. 

GREEN & ORANGE LEVEL - click to see bigger image

Cinema 1

Cinema 2

RED LEVEL: IN THEATRE SOCIAL DISTANCING - click to see bigger image

Cinema 1

Cinema 2

We are a true independent theatre with just 4 private individuals as owner/operators and a bunch of incredibly hardworking, loyal and passionate staff who love our community, cinema, food, drinks and creating unforgettable experiences. No, we are not owned by the film industry and no, we don't get council funding - any profit we make has always been reinvested in the Roxy or in supporting our community and local charities. 

We really appreciate every time you make a purchase from us - so thank you being understanding of our staff when they say you cannot bring your own food and drink into the building or that the bathrooms are for paying customers only or that there will be an intermission to sell concession snacks. 

We are doing everything we can to continue to stay open and contribute to this wonderful community.

Thank you all for your continued support! 

Team Roxy